
As shown in the pic, my vehicle is very much stopped at the light, for even more evidence I viewed a video of this all taking place.
There is an obvious error here. For such cases where the error is so obvious is should be very easy to call in and correct without any legal proceedings. For such obvious things I should not be inconvenience by your human error. I have the right to not be molested by government when I am in the course of my normal law abiding daily life.
We will see if any of the following resources will help: https://www.elpasotexas.gov/municipal-courts/red-light
THE MUNICIPAL COURT RED LIGHT ENFORCEMENT
"For questions and/or information, contact the El Paso Digital Automated Red Light Photo Enforcement Program Customer Service Center toll free at 1-(888) 610-3140, Monday-Friday between 8:00am and 5:00pm (Mountain Time). You may also view the video at the Customer Service Center located at 2211 E. Missouri, Suite E-235 El Paso, TX 79903 by appointment only. Call (888) 610-3140 to schedule an appointment (Monday-Friday, 8:00am-5:00pm Mountain Time)."
https://www.photonotice.com/Home/Faq "Every photo radar citation issued provides an opportunity for the driver to either pay the fine, request a hearing or if eligible attend traffic school. If the driver decides to request a hearing they have the opportunity to challenge the citation. Further, each citation mailed includes information on how to access the violation video, providing the driver with an opportunity to review the incident."
I could be upset if there an officer never reviewed this and just decided to issue a ticket, but I'm not upset with the police because an officer did view a vehicle in violation, however a 3rd party service provided the wrong info of the plate of the car involved. The only other explanation is that the officer really can't distinguish cars and cropped the picture himself but I have more faith in law enforcement who see thousands of cars on a daily basis.
https://www.photonotice.com/Home/Contact Customer Service "If you experience problems with this site, please contact the call center at: 1-877-847-2338"
Yes I am experiencing problems with this site (and with your service in general):
You say "The local law enforcement agency is the only entity that can determine if a citation is warranted. Redflex provides officers with secure, comprehensive evidence packages that offer the situational awareness needed to assess whether a ticket should be issued."
Is that right? Then who crops the pictures?... because the wrong licence was cropped I was accused of doing what another driver did. I should not have to go to any hearing since I was not even the one they law enforcement is intending to accuse. For such obvious things I should not be inconvenience by your human error. I do not expect perfection, but I expect that when human error enters into the system there be an easy and efficient way of reporting and correcting it without long proceedings.

